Verified recordUrban Transit Services

Ian Sutherland

Manager, Customer Protection Services at Metrolinx

Based in Mississauga, Canada

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Seniority

Other

Department

Other

Location

Mississauga

Industry

Urban Transit Services

Company size

6.4K

Contact information

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i•••••••@metrolinx.com

Phone

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Background

About Ian Sutherland

Experienced Transit Safety & Compliance Leader | Customer Protection | Bylaw Enforcement | Public Transportation Systems As a seasoned transit operations and protective services leader, I bring over 5 years of experience overseeing safety, customer protection, and revenue enforcement in regional transportation systems. At Metrolinx, I’ve led cross-functional teams, managed large-scale transit facilities, and implemented compliance and bylaw enforcement strategies across rail and bus networks. I thrive in dynamic environments requiring quick decision-making, stakeholder collaboration, and customer-focused safety solutions. Whether managing incidents as Duty Manager, spearheading provincial training for enforcement officers, or optimizing fare inspection systems, I’m passionate about ensuring equitable, safe, and efficient transit experiences.

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