Ian Thompson

Background

About Ian Thompson

An ITIL certified IT Infrastructure Specialist \ Delivery Lead with over 12 years’ experience of managing highly available, complex, 24/7 environments across a variety of Global Enterprise Businesses, Government and Digitalised Healthcare clients. Currently supporting some of the largest IT hosting \ infrastructure contracts in the UK for DWP, DEFRA, MOJ. As well as fulfilling a Technical Infrastructure Delivery Lead role for Cambridge University Hospital, providing technical expertise, leadership and ownership for all infrastructure. Providing assurances for system availability, security, compliance, capacity and problem management. Extremely well experienced in providing IT Crisis management and coordination across multiple IT Services, as well as Problem, Change and Release Management. Ability to form and develop strong, trusted and long lasting relationships with clients, to be a respected voice during technical overviews, incident and change discussions. Ability to communicate intricate technical issues to a wide range of non-technical end users. A proven record of continued service improvement, incident and problem reduction, SLA compliance across multiple clients. With a Strong knowledge of the end to end system management lifecycle. Ability to lead design, build, run activities to continuously improve service offerings and backend technologies. A dedicated professional who is motivated in providing quality solutions to complex business problems within budget and scope. Hard working individual with a quest for acquiring and sharing knowledge, a strong team player with the ability to work with multiple capabilities and personal.