Ibnu Widodo
Team Leader IT Operational at Hypernet Technologies
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
Information Technology and Services
Company size
531
Contact information
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i•••••••@hypernet.co.id
Phone
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Background
About Ibnu Widodo
Experienced Information Technology Specialist with a demonstrated history of working in the telecommunications industry. IT Managed Service experience including request, complaint, and escalation to 2nd level (technical expert). Working with BMC, SAP, IDM, Redmine, Symphony Summit, Fresh Service, Atera tools and collaborating with IM and racing on the SLA Team. Managing and support the reduction of outstanding service request ticket from 7 days in to 1 days of ticket completion to increase customer satisfaction, managing customer perception, avoid risk and business impact and support the efficient work
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