Ibrahim Asim
Service Desk Specialist at Steel Forgings Gulf Fzc
Based in Sharjah Emirate, United Arab Emirates
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Seniority
Staff
Department
Customer/Client Service
Location
Sharjah Emirate
Industry
Oil and Gas
Company size
8
Contact information
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i•••••••@steelforgingsgulf.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Ibrahim Asim
Responding to user queries via phone, email, and service desk software. Logging and managing support tickets, ensuring timely resolution. Troubleshooting hardware and software issues at the first level. Assisting users with system access, setup, and basic IT support. Coordinating with IT and other departments to escalate and resolve complex issues. Maintaining accurate records of support activities and solutions. Supporting onboarding processes by preparing system access for new staff.
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