Ibrahim Salami
Technical Support Engineer (Tier 2 Second Level) at 360dialog
Based in Lagos State, Nigeria
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Seniority
Other
Department
Other
Location
Lagos State
Industry
Software Development
Company size
101
Contact information
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i•••••••@360dialog.com
Phone
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Background
About Ibrahim Salami
With over 7 years of experience in providing global technical support for software, products, and applications, I excel in troubleshooting and resolving complex issues efficiently. My skill set includes REST API, GraphQL, SQL, Python, and managing support through ticketing systems like JIRA, Salesforce, Zendesk, and Intercom. I have extensive experience in frontline customer-facing support via phone, email, online meetings, and ticket systems. Additionally, I am proficient in using Grafana and logging systems, leveraging browser debugging tools for detailed analysis, and crafting clear, user-centric technical documentation.
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