Ibrahim Shaikh

Associate Director, Client Operations at Pubmatic

Based in Gurugram, India

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Seniority

Director

Department

Operations

Location

Gurugram

Industry

Technology, Information and Internet

Company size

1.2K

Contact information

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Email

1 credit

i•••••••@pubmatic.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Ibrahim Shaikh

Responsible for End-to-end management of accounts in RTB/Programmatic environment, training new hires, clients and international teams, cross- and up-selling features and products, relationship management, helping with strategy planning and finding out new opportunities to benefit the business model. • Identify growth opportunities to facilitate revenue growth and account health of top tier. Also act as strategic link between the client and the operations team. • Communicating regularly with the clients for the account performance and possible opportunities. • Defining proposed solutions to resolve make-good requirements, implementation, communicating with clients and Sales as necessary. • Identifying and resolving business related issues as received from client. • Collaborate across cross functional teams for to serve client needs and expectations • Managing and developing client relationships through the full life-cycle of the account — pre-sales support, on boarding, ongoing account management and monthly/Quarterly reviews. • Managing strategic accounts and driving the best ROI on the advertiser’s marketing spend for programmatic. • Organizing campaign kick-off meeting as well as regular status meetings to inform clients about campaign performance and new opportunities. • Serving as day-to-day contact with publisher clients to deliver value to the accounts through revenue lift, brand control and escalation management.

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