Iden Ezaar Moncada
IT Support Technician at Shared Services Canada Services Partagés Canada
Based in Winnipeg, Canada
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Seniority
Staff
Department
Information Technology
Location
Winnipeg
Industry
Government Administration
Company size
5.2K
Contact information
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i•••••••@canada.ca
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Background
About Iden Ezaar Moncada
Detail-oriented, hard-working, and efficient internationally-educated Electronics Engineer with 11 years’ experience in the telecommunications industry, complemented by a Bachelor of Science in Electronics and Communications Engineering Proficient in Command Center Operations and Procedures including Network Management, Escalation Process, Trouble Ticket Management, Event Monitoring and Alarm Clearing with deep understanding of SLA’s observance. Strong leader with demonstrated capacity to multi-task and remain calm under pressure; able to work effectively with all levels of staff, project managers, contractors, and customers Experienced and highly skilled Support IT Technician that provides exceptional technical support and solutions to end-users and organizations. Proficient in system installation, configuration, and maintenance, with a strong commitment to ensuring optimal IT functionality and user satisfaction. Adept at maintaining up-to-date industry knowledge to stay ahead of emerging technologies and best practices in IT support. Knowledgeable in both Legacy Telephony and VoIP, CISCO IOS, Juniper OS, LINUX, Window Server 2016
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