Iesha Smith

Background

About Iesha Smith

I am a results-oriented professional with strong multi-tasking and coordination skills, committed to providing excellent internal and external customer service through effective communication. I possess strong analytical and problem-solving skills, with the ability to prioritize tasks and execute them while maintaining accuracy and attention to detail. With a Bachelor of Commerce degree in Business Management and extensive training in various programs, including Microsoft/MAC OS, PRM, TSYS, Iovation, Emailage, and risk management, I am adept at developing and maintaining processes that improve accuracy, and efficiency, achieving all objectives and surpass goals. Furthermore, I have a commitment to anti-oppression/anti-racism and diversity and inclusion, with demonstrated integration of equity, accessibility, and social justice in my work. In my professional experience, I have demonstrated my ability to reconcile accounts, conduct an in-depth analysis of large datasets, and develop fraud prevention policies and procedures. I have also proactively educated customers, intermediaries, and team members on product features, complied with regulatory requirements, and delivered trusted support services to maintain satisfaction and loyalty. My can-do attitude, practical problem-solving skills, and attention to detail have consistently allowed me to meet service quality and productivity standards to ensure positive client experiences.