Ignacio A.

Background

About Ignacio A.

As an Industrial and Systems Engineer with a Master's degree, I offer over six years of professional experience, including four years in management roles such as Chief Operating Officer and Operations Manager. Currently serving as COO at 8020REI, I lead a team of more than 30 professionals, partnering closely with the CEO to advance strategy, execution, and scalable growth through an action-oriented entrepreneurial approach. Proficient in management, analysis, and teamwork, I oversee Customer Success, Product Development, Data & Analytics, Human Resources, Marketing, Sales, and Finance, harnessing AI and data for significant outcomes. This expertise suits senior positions like COO, Senior Manager, Product Manager, or Operations Leader in innovative settings. My background encompasses collaborations with the Chilean Ministry of Economics and the Inter-American Development Bank, plus co-founding two startups. Key achievements at 8020REI include ~3x revenue growth over three years, doubling team size in two years, and boosting Gross/Net Revenue Retention via predictive scoring and retention strategies; developing an AI-powered data platform with BigQuery, Google Apps Script, and Gemini; aligning go-to-market through RevOps, KPIs, and incentives; mentoring 20+ professionals for a high-performance culture; eliminating 45% data delays; increasing ticket SLA compliance from 10% to 90%+; halving Time to First Value; and deploying 70+ dashboards. Additionally, I have nine years as a Teaching Assistant at Pontificia Universidad Católica de Chile (QS #1 in Latin America for 2026), delivering 100+ classes to over students in MBA, Innovation, and Engineering programs with coaching support. A lifelong learner, I apply strategy, growth mindset, customer success, and sales principles to playbooks and OKRs. Open to opportunities in operations, product, or AI innovation—let's connect.