Igor Diner
Senior Manager, Customer Experience & Retention Strategy at Bmo
Based in Minneapolis, United States
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Seniority
Other
Department
Other
Location
Minneapolis
Industry
Financial Services
Company size
59K
Contact information
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i•••••••@bmo.com
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Background
About Igor Diner
Forrester-certified customer/consumer experience strategy & insights leader with experience in CX Consulting, Retail, and Financial Services who starts with a "Why?". I marry attitudinal, behavioral, operational, digital, and market insights to tell human stories about WHY certain changes are likely to delight customers and partner cross-functionally to design and implement the WHAT and the HOW to make it a reality. Then I measure it and go again! My top strengths are: 1. MAXIMIZER - together we'll make good into great into outstanding 2. DELIBERATIVE - we're going to make a plan for how we get there 3. ADAPTABILITY - we'll change the plan if and when we need to 4. RESPONSIBILITY - we'll commit to getting it done 5. SIGNIFICANCE - our accomplishments will be noticeable and celebrated
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