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Igor Marin

Senior Director, Customer Success Operations at Encycle

Based in Canada

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Seniority

Director

Department

Customer/Client Service

Location

Canada

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Business Intelligence Platforms

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i•••••••@encycle.com

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Background

About Igor Marin

More than ten years of experience managing, installing, testing, upgrading, and maintaining electrical/electronic systems in both residential, commercial, and industrial environments. Currently, I am working at a high-tech energy management company as a Director of Customer Success - Operations, where I have been recognized for my effective leadership style and ability to train technical crews on installation and commissioning of a proprietary device at end users. I manage the team in my company that supports multiple network installations and addresses operational issues efficiently and quickly. I am fluent in English and Spanish, comfortable working in multicultural environments, adapting quickly to changing settings, and tackling challenges as learning opportunities for cooperation. Specialties: • Customer experience • HVAC Diagnosis • Smart grid • Demand Response • Energy Management • BAS/EMS • Inventory • Troubleshooting • QA/QC

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