Igor Tamilin
Customer Service Team Lead at Telia
Based in Vilnius, Lithuania
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Seniority
Manager
Department
Customer/Client Service
Location
Vilnius
Industry
Telecommunications
Company size
18K
Contact information
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i•••••••@teliacompany.com
Phone
5 credits+370 ••• •••• ••••
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Background
About Igor Tamilin
With over 15 years of progressive experience in customer service, technical operations, and team leadership—spanning both B2C and B2B environments—I’ve built a strong foundation in delivering high-quality service, optimizing performance, and leading cross-functional teams. My journey from hands-on engineering to leading customer support teams has equipped me with a deep understanding of end-to-end service delivery. I’m passionate about enhancing customer experiences, developing talent, and driving data-informed process improvements. I specialize in managing complex support operations, implementing innovative service technologies, and cultivating a results-driven team culture. I’m committed to continuous improvement and aligning service excellence with business goals: Customer experience & service quality improvement Team leadership & performance coaching KPI monitoring & operational analysis Process optimization & workflow design Conflict resolution & client relationship management Cross-departmental collaboration Technical support & field service expertise Partner coordination & stakeholder engagement Technology implementation in service operations Reporting & strategic insights for leadership : Customer Loyalty – Operational Excellence – Team Growth – Process Innovation – Strategic Thinking – Problem Solving – Leadership Through Experience
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