Ihor Ostapenko

Background

About Ihor Ostapenko

As an experienced Trust & Safety professional, I possess great expertise in the areas of Fraud, Safety, and Security. With a deep understanding of Law Enforcement processes and close connections with Authorities, I am well-equipped to handle any situation with ease. Incident management is one of my strongest skills, and I am skilled in using various tools like Salesforce, Zendesk, Slack, Microsoft Office, Confluence, Tableau, Big Query, Adyen, Workday, Jira, Elevo, Squills, Aircall, ClickUp and OneLogin environment to manage projects and streamline processes. In addition to my extensive skills, I am proud to share that I have recently achieved the Professional Scrum Master I (PSM I) certification, further solidifying my commitment to excellence in project management. This certification demonstrates my proficiency in Scrum principles and practices, providing an additional layer of expertise in agile methodologies. My exceptional time management and prioritization skills, coupled with my fast-learning abilities, allow me to perform well both in a team and independently. I have extensive knowledge of GDPR and Privacy subjects and am an expert in providing coaching sessions inside the company, creating training materials/articles for the internal knowledge base of the company. I am well-versed in ATO (account takeover), Scam, Prepayment, Chargeback, and Behavior subjects. With strong communication and social skills, I am able to effectively interact with stakeholders at all levels. Furthermore, drawing on my experience in both bus operations and carpool rides, I possess a strong understanding of how transportation systems work and how to effectively manage them. I am skilled in ensuring safety protocols are followed and coaching a team to provide the best service possible. I have strong negotiation and communication skills, as well as a keen eye for identifying and capitalizing on emerging trends and opportunities. As a professional with a Master's degree in Computer Science, I have a strong foundation in technology and data analysis. I am adept at using technology to streamline processes, optimize efficiency, and improve overall performance. My education, wide range of skills, and experience make me a valuable asset in any industry that values innovation, problem-solving, and data-driven decision-making.