Ile Ivanov
Software Support Analyst at Vassallo Group Malta
Based in Malta
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Seniority
Staff
Department
Information Technology
Location
Malta
Industry
Facilities Services
Company size
71
Contact information
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i•••••••@vassallogroupmalta.com
Phone
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Background
About Ile Ivanov
With over 5 years of experience in software support and service delivery, I am a Software Support Analyst at Vassallo Group Malta, a leading construction and healthcare group. I provide effective and efficient support for Dynamics D365 and other software used within the company, ensuring smooth and seamless operations. I have strong skills in troubleshooting, monitoring, and training, as well as a professional diploma in digital marketing. I am proficient in managing tickets, triaging and investigating reported issues, and escalating for timely resolution. I have also contributed to improving customer satisfaction, simplifying procedures, and enhancing product service. I am passionate about resolving business software issues and delivering value to the company and its clients.
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