Ilham Berlian
Customer Support Manager at Ajaib
Based in Jakarta, Indonesia
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Seniority
Manager
Department
Customer/Client Service
Location
Jakarta
Industry
Technology; Information and Internet
Company size
932
Contact information
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i•••••••@ajaib.co.id
Phone
5 credits+62 ••• •••• ••••
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Background
About Ilham Berlian
Dynamic and customer-obsessed operations leader with 12+ years of success scaling support functions in fast-paced e-commerce and fintech environments. Skilled in leading high-performing teams, managing BPO partnerships, and optimizing the customer journey. Recognized for driving measurable impact on performance metrics and operational efficiency through strategic process improvements, cross-functional collaboration, and a strong focus on service excellence.
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