Ilona Stepanova

Background

About Ilona Stepanova

EU Citizen Multilingual (English, Russian, Romanian, Ukrainian) Social Media, Customer Service, Communication, Content Review. Experienced Project Manager with a demonstrated history of working in the translation and localization industry. Skilled in Microsoft Word, Communication, Microsoft Excel, Medicine, and Social Media. Strong information technology professional and motivated Content Analyst with over 4 years of progressive experience in the Social Media industry. Offering expertise in SLA's and metrics environment, validating, investigating and responding to inquiries of an urgent or sensitive nature with strong focus on maintaining high standards to exceed client expectations and enhance customer experience. Resilient and calm under pressure, with aptitude in to empathize with and resolve customer concerns efficiently and effectively. Energetic self-starter and team builder, able to navigate high-stress situations and achieve goals on time and under budget.