Ilse Castillo
Commercial Executive at Mexico Open At Vidanta
Based in Mexico
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Seniority
Director
Department
Sales & Business Development
Location
Mexico
Industry
Spectator Sports
Company size
14
Contact information
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i•••••••@mexicoopen.mx
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Background
About Ilse Castillo
En mi puesto actual me enfoco en optimizar los productos de manera que generen un mayor impacto en nuestras emprendedoras durante su camino en el mundo del emprendimiento. Me he especializado en Service Design (Future Is en 2021) y en Customer Experience (Disney Institute en 2022), con el objetivo de generar puntos de impacto significativos para nuestras emprendedoras. Durante estos años colaborando con el equipo de Victoria147, he logrado optimizar los customer journey de cada uno de nuestros buyer personas, implementar métricas de satisfacción y armar el framework de servicio al cliente dentro del área de Academia Online Etapas Tempranas.
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