Ilya Vorobyev

Background

About Ilya Vorobyev

Total professional experience of 12+ years, with more than 7 years in the telecom industry, SaaS & CPaaS- Developed and launched a partnership certification program worldwide, spanning Europe, MENA, APAC, India, LATAM, North America, and Eurasia, starting from the ground up- Extensive expertise in automating the building of communication strategies between businesses and customers- Proven track record of helping companies automate their contact centers with smart bots, leading to significant revenue growth of up to 40%- Successfully led cross-functional teams in driving a transformative shift, resulting in a 30% increase in client satisfaction and a 25% boost in repeat business, showcasing a remarkable ability to deliver unparalleled professional services- Pioneered a client-centric service model that not only elevated customer satisfaction to record levels but also generated a 35% increase in annual revenue, underscoring a proven track record of delivering exceptional and impactful professional services- Successfully executed more than 100 projects in Eurasia region. Demonstrated proficiency in working with diverse industries, including 30+ banks, 20+ retail chains, and 7 telecom operators- In-depth knowledge of the market trends and dynamics in the CIS countries, Europe, LATAM & APAC- Engaged as a distinguished speaker in international forums and events, representing the company in the financial sector, retail, e-commerce, and ride-sharing industries on conferences dedicated to chatbots, contact center automation, omni-channel solutions, AI, and chatbots in Europe and CIS countries (CCWF, Call Center Guru, Plus Forum, E-com, Eurasian Banking Forum, Russian Tech Week, etc.)- Have a rich network of business contacts (C-level)- Proud of regular overachievements of planned targets for the last 6 years with annual growth.