Verified recordIT Services and IT Consulting

Ilyas Abdul

Sr Uc Support Engineer at Softchoice

Based in Canada

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Seniority

Staff

Department

Other

Location

Canada

Industry

IT Services and IT Consulting

Company size

2.8K

Contact information

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i•••••••@softchoice.com

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Background

About Ilyas Abdul

More than 14 years of experience in Cisco Unified Collaboration Systems. Designed, implemented and provided support on following Cisco UC portfolio- Cisco Unified Communications Manager Design, Implementation and Operations- Cisco Unified Unity Connection Design, Implementation and Operations- Cisco Unified Contact Center Express (UCCX) Design, Implementation and Operations- Cloud UC Cisco Webex Design, Implementation and Operations- Webex Contact Center solution and design- Cisco Expressway for MRA, Cloud hybrid calling, Webex UCM Calling, Calendar integration- Designed and Implemented SIP/MGCP/H323, ISDN PRI, Cisco CUBE, SIP trunking for PSTN breakout- Migration from Skype for Business to Microsoft Teams including Hybrid setup and Direct Routing- Microsoft Skype integration with Cisco UC system- Microsoft Team Design, Implementation and Operations. MS calling, Direct routing implementation- Cisco and Microsoft UC system governance, security and monitoring.

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