Imad Bsul

Background

About Imad Bsul

I am an adaptable professional with over 26 years of experience in advanced technology, data communications, and management information systems. I have a proven track record of success in technical support management, supporting both office and field technicians with hardware and software troubleshooting, service provisioning, and service escalations. I have experience in setting up telecommunications equipment labs for testing hardware and software and have expertise in Lucent servers and Advanced Intelligent Network services. I have also worked as an adjunct instructor at DeVry University, where I taught Windows, Internet, Microsoft Office, and advanced Excel and data analysis, as well as CCNA courses in the Cisco Networking Academy. In my previous role as a telecommunication technician at AT & T, I was responsible for provisioning telecommunication services, implementing database updates, and ensuring customer satisfaction through timely inquiries. I hold a Bachelor of Science degree in Network Management, a Master of Science degree in Information Systems, and a Bachelor of Science degree in Electronics Engineering. I have a GPA of 3.34 and 3.63 for my master's and bachelor's degrees, respectively. I have additional skills in Unix and Linux, SQL, and TCP/IP protocols, as well as certifications in Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP). Throughout my career, I have developed and implemented practices to measure the effectiveness and performance of center and field technicians, developed and published corporate customer user guides for online access to AIN services, and ensured customer satisfaction through timely inquiries. My experience, industry knowledge, and technical skills make me a strong candidate for technical support management roles.