Imani Johnson

Background

About Imani Johnson

Empathetic Professional with Expertise in Crisis Management, Healthcare, and Remote Operations I bring a versatile skill set honed across customer service, healthcare, and crisis management roles. My career highlights include- Critical Care Technician : Delivered exceptional patient care and became a trusted resource during high-stakes situations- Remote Customer Service Specialist : Thrived in fast-paced environments, managing over 100 calls per shift and resolving complex issues- Healthcare Insurance Liaison : Collaborated with physicians to secure funding for elective surgeries, strengthening my client service expertise- Staffing Coordinator at Infinity Rehab : Streamlined staffing solutions for therapists and executives using tools like UKG, Excel, and Microsoft Office, ensuring seamless operations- Crisis Counselor with The Trevor Project : Provide compassionate support to individuals in crisis, excelling under pressure and demonstrating resilience and empathy. I thrive in roles requiring problem-solving, adaptability, and a commitment to making a meaningful impact. Let’s connect to explore how my diverse experience can contribute to your organization's success.