Imogen Jones

Background

About Imogen Jones

I am a customer - centric, values driven leader. Having spent my extensive career in customer experience driven retail because I love to delight my customers! Using data, analysis, intuition and spending time listening to our customers' needs, enable me to establish the right environment for my team to be creative in how we exceed our customers expectations and increase profit. Developing people is my soul food! I believe in always doing the right thing. Tenacious in driving performance to ensure the right will and skill. Recognise the power of diversity and inclusion, listen to people and what motivates them. Coach to get the best out of individuals and teams. Relationships are integral to the way I deliver, being myself and encouraging others to do the same is how I work best. Exceptional networking skills, engaging and influencing Partners across the business. As a specialist in people I am passionate about talent development and succession planning. Most of my proudest professional achievements have been seeing the people I coach achieve outcomes and promotions they never thought possible. I hold my position lightly as a leader, being adaptive and curious in nature. Building strategies and taking teams with me through constructive challenges. My non hierarchical style, breaks down barriers and my ability to make the complex simple means that people are clear on the outcome and purpose. I lead by giving others the freedom, trust and confidence to deliver agreed outcomes, not letting the perfect get in the way of the good, fail fast, learn and move on.