Imran Baig
Contact Center Manager at Abu Dhabi Commercial Bank
Based in United Arab Emirates
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Seniority
Manager
Department
Operations
Location
United Arab Emirates
Industry
Banking
Company size
12K
Contact information
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i•••••••@adcb.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Imran Baig
A tenacious, result oriented Manager with 9 years + Experience in BPO, Sales, Floor Management, Customer Service, People, Process and Client Management. Acting as an escalation gate to resolve critical issues of the Team. Skills in conducting various training sessions for enhancing the performance and quality of service. Comprehensive knowledge of and experience in Customer Service Skills, Technical Support, Help Desk Management and Sales. Proven abilities in developing a higher level of performance by team members in terms of productivity, customer satisfaction, schedule adherence, and employee satisfaction/development.
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