Imran Mohammed

Background

About Imran Mohammed

12+ Years of overall IT experience in Retail & Consumer Goods (RCG) Business Domain.• 2+ years of experience in Project Management and 10+ years of Hands-On experience on support projects in Retail and Consumer Goods Business Domain.• Worked as Service Delivery Manager for PetSmart and Chewy.• Responsible for End-to-End Service Delivery for the projects being managed.• Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations.• Manage defined processes and risks with respect to organization and customer.• Coordinate with onsite and offshore teams as necessary during project delivery.• Ensure that status reports & dashboards are sent to the customer for the projects at the agreed intervals.• Working with delivery leads, scrum masters, development, testing team, and ensuring a glitch free product delivery.• Prepared the SOW for customer approval and onboarded the team as per the resource load planning.• Managed the scope of project work with corresponding change request process in place and handled CRs for scope changes.• Responsible for establishing Business Continuity Plan to ensure the project getting delivered without any Schedule and Effort Deviation• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.• Project Management, Project Schedule, Project Tracking and Team Management