Verified recordTelecommunications

Imran Qureshi

Digital Care Agent at Felix Mobile

Based in Sydney, Australia

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Seniority

Staff

Department

Customer/Client Service

Location

Sydney

Industry

Telecommunications

Company size

23

Contact information

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Email

1 credit

i•••••••@felixmobile.com.au

Phone

5 credits

+61 ••• •••• ••••

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Background

About Imran Qureshi

As a dynamic and adaptable professional with 10+ years of providing administrative support to managers and staff through collaborative effort, I have ensured continual improvement in organisations. My ability to deliver comprehensive financial services by finalising purchasing transactions utilising appropriate systems and processes is profound. Moreover, I am proficient in ensuring compliance with departmental policies and procedures to safeguard business. In addition, my exceptional written and verbal communication skills allow me to receive and respond to diverse customer enquiries, including in-person enquiries, to offer reliable customer service backed by extensive knowledge of industry's latest trends. Furthermore, my skillset entails developing productive teams by guiding new and existing staff on standard operating procedures and guidelines to guarantee high-quality customer service. In addition, I am capable of maintaining positive work relationships with key internal and external stakeholders to exchange financial and administrative information after proper analysis. Some of my key accomplishments include: Surpassed set target within limited timeframe and given budget by strictly adhering to established KPI's. Guided new staff on efficient sales tactics and marketing fundamentals to facilitate maximum customer retention. Performed key financial duties, including reconciling cash, logging customer purchases on POS register, operating cash registers, managing financial transactions, and balancing drawers. As my career profile illustrates, I have successfully fostered lasting relationships with clients leading to revenue-enhancing transactions and curating a collaborative, productive workplace environment. Lastly, my expertise encompasses the effective use of computer technology and various software programs. Technical Skills: MS Office Suite (Word, Excel)| Outlook If you share the same vision, feel free to contact me at imranqureshi1080@gmail.com.

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