Indra Mustafa
Customer Operations Specialist (English) at Concentrix
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
IT Services and IT Consulting
Company size
226K
Contact information
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i•••••••@concentrix.com
Phone
5 credits+62 ••• •••• ••••
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Background
About Indra Mustafa
I am a results-driven Customer Support Specialist with hands-on experience supporting Europe and Middle East markets in a fast-paced e-Commerce environment. I have handled Tier 2 email support, managing 50–80 customer inquiries per day while consistently meeting contractual KPIs and service-level standards. My role involved resolving complex and high-risk cases, clarifying customer requirements, and using decision-support tools to deliver accurate and compliant solutions. I am highly detail-oriented, policy-driven, and comfortable handling escalations, making me a strong fit for customer support, trust & safety, and back-office operations. I am committed to improving customer satisfaction and contributing to long-term business performance.
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