Indra Permana

Background

About Indra Permana

Having years of experience in ISP, System Integrator, and Telecommunication Industry, I have done quite a number of scale of project, & operational in network, ICT, IT, & telco infrastructure. And I have a pretty good familiar with all ins and outs of B2B or B2C. Since the first of my career, I have knowledge and hands-on experience in ICT operation of Network & Security (router, switch, access-point, SD-WAN, firewall), IT Infrastructure (Cloud & On-Premise), SaaS (Office 365, Google Workspace, and Zoom), and Telecommunication (4G, IoT, M2M). And then I deliver managed service to enterprise customer with various contract, scope of work, SLA, and technology. With these tasks as the main services : Preventive Maintenance, Corrective Maintenance, Change Management, Alert & Monitoring. With all these experience, I stayed-up with handling all the technology with development in management environment (project management & operational management), where I led a team to managed all services and all operational to customer in order to achieve the SLA (SLA Achievement). And I started to do business review, analysis, and development with related department in order to SLA can achieved, customer can satisfied, and business can continuous grow-up and improvement. Manage of project and operation in ICT and IOT technology become my strong points to work and serve the best.