Indraa Sinha

Background

About Indraa Sinha

As a results-driven IT Service Delivery and Release Management leader with over 12 years of experience, I specialize in IT operational excellence, production release governance, and continuous service improvement (CSI) across global financial and logistics enterprises. My expertise spans IT Service Management (ITSM), DevOps transformation, incident management, stakeholder engagement, and process optimization, ensuring seamless IT operations and business alignment. Professional Expertise: Service & Release Management – Proven ability to lead large-scale IT service delivery, managing end-to-end production releases while optimizing deployment frameworks to enhance efficiency and minimize risks. Adept at ensuring compliance with ITIL best practices. Stakeholder & Business Engagement – Skilled in bridging the gap between business and IT teams, translating business needs into actionable IT solutions. Strong experience working with cross-functional teams, vendors, and leadership to drive strategic initiatives. Process Optimization & Risk Mitigation – Experienced in governance frameworks, SLA definition, RCA, and risk mitigation through proactive monitoring, release retrospectives, and continuous service improvements. Technical Expertise: DevOps & CI/CD – Hands-on experience with Jenkins, TeamCity, Chef, Git, Perforce, SVN, Bitbucket, Nexus for efficient code deployments. Cloud & Infrastructure – Proficient in AWS, ELK, Kibana, ITRS monitoring tools for high availability and performance of mission-critical applications. ITSM & Workflow Automation – Strong knowledge of JIRA, Confluence, Autosys, Ctrl-M, and workflow orchestration tools for incident and change management. Database & Scripting – Expertise in Oracle, PL/SQL, Unix Shell scripting for system automation and optimization. Awards & Recognitions: Credit Suisse – On-the-Spot Award for managing major releases independently within one month of joining. Barclays – Global Recognition Award for resolving production release access issues in record time. TCS – Multiple Gems Awards for excellence in IT Service Delivery, including a flawless Brexit Release and a 1.5M policy migration project. I am passionate about ITSM, DevOps transformation, release governance, and driving operational excellence. If you are looking for expertise in ITSM best practices, large-scale deployments, and technology-driven optimizations, let’s connect and explore opportunities to collaborate!