Indrakumar Subbiah

Background

About Indrakumar Subbiah

As a project leader with expertise in business transformation, process optimization, and customer-centric innovation, I have a proven track record of delivering measurable results across FMCG, e-commerce, and international markets. With experience at Pickyourtrail, ITC, and PepsiCo, I’ve consistently driven strategic growth and efficiency, managing projects from AI-driven customer support solutions to large-scale production expansions. At ITC, I accelerated export revenue nearly 11x, from INR 4 Cr to 45 Cr in two years, and led a factory expansion that boosted capacity by 50% with a 15.2% IRR. My recent work at Pickyourtrail included launching an AI chatbot that cut support tickets by 30% and creating analytics dashboards to improve customer retention. These roles have honed my skills in cross-functional leadership, data-driven decision-making, and client engagement. I’m passionate about harnessing technology to streamline processes and enhance customer satisfaction, leveraging tools like Power BI, SAP, and automation platforms. Currently, I’m pursuing my MBA at IIM Ahmedabad, broadening my strategic and entrepreneurial skills to drive impactful business growth.