Indranil Roy

Background

About Indranil Roy

OSS/BSS Specialist | Vodafone UK | IT & Telecom IndustryWith over 4+ years of professional experience in the IT and Telecom industry, I am skilled in OSS/BSS systems with experience mainly in CRM/Siebel, delivering actionable insights and optimizing operational efficiencies. Currently, I work as an OSS/BSS Specialist at Vodafone UK, where I focus on analyzing and mitigating Order Jeopardy situations across Mobile and Home Broadband technologies.Key responsibilities and achievements include:Order Jeopardy Analysis: Proactively analyzing and addressing order jeopardy situations to ensure seamless service delivery for Mobile and Home Broadband customers.Business Report Design & Delivery: Designed, developed, and delivered comprehensive business reports using Cortex, enabling data-driven decision-making and improving operational performance.Data Integrity Alignment: Spearheading efforts to enhance data integrity, ensuring accurate and consistent data for Home Broadband customers and driving improvements in service quality.Passionate about leveraging data and technology to drive continuous improvement and optimize business processes, I am always seeking innovative solutions to meet evolving customer and business needs.