Indu Gajendran

Background

About Indu Gajendran

Office 365 deployment and managing domains in the customer’s admin center. Office O365/ Exchange online - Administration- User Management.Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business. Provide assistance to customer in deploying and configuring Microsoft. Maintain required support knowledge base documents. Evaluate end users privileged access via entitlement reports.Email Restoration.Identity Access Management Setup and delegation of administration, group policy creation and modification.Microsoft Online Services (Office 365)\ OWASupport, Troubleshoot and Install Office 365 administration.Maintain and update ticket problem management system.Remote tools.Resolve technical issues for clients in person, on the phone and through e-mail. Adding user accounts troubleshot issues with users and monitored usage on multiple applications. Worked on spam email technical troubleshooting. Implementing Directory Synchronization for the purpose of migration. On-Boarding and Off-Boarding of the mailbox for Exchange Online Servers. Handling post migration issues like permissions and password related issues for the users Managed MS Exchange servers, AD applications and public folders. Resolved MS tenancy related technical issues for the users Supporting the level 2 technicians with their issues and worked as Floor support and managed the internal network and backing up the data at the end of the day. Worked on submitting the reports of the team to the manager to improve team performance on a weekly basis. Worked on team’s transport management. Network pre planning.