Indu Sharma

Background

About Indu Sharma

I'm a seasoned technology leader specialising in Salesforce CRM solutions with a proven track record in solution architecture, design, and delivery across various industries such as Energy/Oil & Gas, Cloud Computing, and Pharmaceuticals. With over 7 years of experience as a Technical Lead and Solution Consultant, I've implemented end-to-end CRM solutions using Salesforce and related applications. Holding 8 Salesforce certifications, I bring rich consulting experience in Data Cloud, Sales Cloud, Service Cloud, and Experience Cloud, along with expertise in Salesforce Automations, Configuration decisions, CPQ, CRM Analytics, and Systems Integration. My proficiency extends beyond technical acumen; I possess a strong understanding of Salesforce product offerings and their alignment with business needs. I excel in technical and functional requirements gathering, conducting comprehensive Gap Analyses, and crafting both high and low-level Future State Designs. My expertise also encompasses Deployment Strategy, SFDC Instance Strategy, Security Model implementation, and addressing Cross Business Unit Impacts.