Ineke Prinsloo

Background

About Ineke Prinsloo

Having spent more than two decades in various leadership and consulting roles across six continents, I have built up a reputation for always being right on the money with my delivery. I am a recognised subject matter expert and astute business leader. In my role as Head of Customer Insights, I loved working with executive-level clients in 23 industries to solve complex, evolving business problems effectively. I've added value through several start-up innovations, successfully leading and delivering transformation initiatives, business and operating strategies, and 1-pager templates and executions that are still being used in companies post my tenure. I've written and published extensively on Customer Experience, focusing on evolving regulatory and financial inclusion challenges in Financial Services. I am proud of being elected to leadership roles, including Board chair positions, growing people in my teams and knowing I've achieved goals and targets that had seemed impossible to others. P&L management (8yrs) of budgets R50m+. At Consulta, took over R56m budget that had missed budget prior year. Implemented Management Information, new budget and project efficiency, leading to a positive variance the first year and an average of 8% revenue increase in subscription-based income during Covid. Comprehensive skill-set & overall proficiency: Strategy Design & Execution | Strategic Leadership | Market Research & Insights | Business Intelligence | Competitive Analysis and Scenario planning | Strategic Brand and Marketing | Corporate Communication & Reputation Management | Shared value Creation | Corporate Social Investment | Stakeholder Management | Corporate Culture and Risk Assessment |Customer Experience Management | Risk Management | Market Conduct Regulation | New Business Development & Planning | Product Development Life Cycle | Target Operating model Design & Execution | Management Consulting | Operations | Transformation and turnaround strategy | Talent Development & Coaching Speaking engagements (select)*"The voice of Citizens"-SALGA *"Covid-19 & the questions you should be asking your Insurer"*"How will new technologies be regulated & governed in financial services?"*"Customer outcomes framework–alignment for Regulators & Financial Services", CGAP workshop, Paris France *"CX maturity assessment",(SPTF) & (CGAP)-Enabling Financial Choices & Positive Outcomes for Low-Income Customer, Mahabalipuram India *"Shared Value Creation""Chief Customer Leaders conference", Switzerland *Conference facilitator & judge-SAMRA *Mphil lecturer, UP