Inez Vanderpuye
Production Support Analyst at Fnz
Based in Brno - město, Czech Republic
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Seniority
Staff
Department
Information Technology
Location
Brno - město
Industry
Financial Services
Company size
6.1K
Contact information
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i•••••••@fnz.com
Phone
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Background
About Inez Vanderpuye
I am a Service Desk Specialist at EmbedIT, a global provider of IT solutions for various industries and markets. With over seven years of experience in technical support, I am an expert in troubleshooting, resolving, and documenting IT issues, as well as ensuring customer satisfaction and loyalty. My technical skills are complemented by my sales and marketing background, which helps me understand and align with the business objectives and strategies of the company and its clients. I have contributed to increasing the revenue and retention of the company's products and services, as well as creating and delivering effective training and presentations. Moreover, I have demonstrated leadership and management skills by overseeing and mentoring junior staff, coordinating projects, and maintaining quality standards and best practices. My mission is to support the smooth and efficient operation of the company's systems and services, and to provide IT solutions that meet the needs and expectations of the customers.
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