Ingrid Succo

Background

About Ingrid Succo

Hello, I am glad to see you around here. I’m an IT professional who believes tech doesn’t have to be complicated. I love making technology feel simple, solving problems, and helping people work smarter (and a little happier). As a Calgary-based Systems Administrator with over 9 years of hands-on IT experience and 15 years in customer service, I’m passionate about solving problems and delivering user-focused solutions. I specialize in Microsoft 365 administration, Azure Active Directory, Windows Server, ticketing systems like ServiceNow and Zendesk, and remote support. I thrive in fast-paced environments where I can help improve infrastructure, streamline IT operations, and support both onsite and remote teams. Highlights: • Reduced configuration time by 45% through automation of server deployments (Windows Server 2022) • Managed 100+ tickets per month, consistently meeting SLA targets and improving user satisfaction • Provided Microsoft 365 support across Exchange, Teams, SharePoint, and OneDrive I hold an Azure Fundamentals certification and recently completed Harvard Business School’s Management Essentials course to strengthen my leadership mindset. Always curious and adaptable, I’m open to new opportunities in IT support, cloud administration, and infrastructure management. Let’s connect! ingridsucco@gmail.com