Ingrid Vandenabeele

Background

About Ingrid Vandenabeele

With an extended experience in business administration and operational change, the importance of organizational performance to get to human performance is obvious to me. Mastering and optimizing all administrative and operational flows from Order to Cash is key to me. Very analytical, result-driven and customer centric, I successfully translate statistical figures into customer-oriented and efficiency plans. Driving, motivating and supporting teams towards continuous improvements, doing so, creating "The Team" environment and the implementation of new processes to reach win/win solutions with all stakeholders is successfull. Beside classic tasks as customer service manager, below a few examples of new process implementations and projects. Main achievements: PROJECT/OPERATIONS/CUSTOMER SERVICE and RELATIONS: Digital invoicing, structure of credit limit management, software implementation, SAP improvement, process improvement (definition, description and drafting)- continuous improvement and change management + roadmap roll-out; Software implementation + coaching; Project and contract management; Customer service management; KPI, P&L. analysis; Budget follow-up; Bookkeeping & reconciliation financial figures; Customer Focus Reporting; Business development COMMUNICATION: Financial reportings: annual, monthly.Intranet and internal communication magazine management; Production and edition of reference books;