Insung Bang
Senior Support Engineer at Sap
Based in South Korea
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Seniority
Staff
Department
Engineering
Location
South Korea
Industry
Software Development
Company size
143K
Contact information
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i•••••••@sap.com
Phone
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Background
About Insung Bang
Start a SAP career since 2009 and joined SAP Korea AGS at 2011 as a CoE(Center of Expertise) support engineer and mainly delivered following SAP digital business services areas.1. S/4HANA Value Assurance - Custom Code Management (Impact analysis, Quality improvement, Remediation support)- Integration Validation (also dedicated TIC, IFM services)2. MaxAttention / Active Embedded- Business Process Performance Optimization & delivered several SQL & ABAP tuning workshops- Solution Manager Business Process Monitoring & Business Process Improvement by developing customized KPI for diverse industries- Data Consistency Management - Assessment of technical integration, Interface management- De-escalation support of critical customer escalations3. SAP Cloud Platform - Technical Advisor for specific customer whom has a consulting contract- Technical advisory of customer Issues, QnA, maintenance strategy, security, best practice regarding SAP Cloud platform services coordinate with developer, presales, sales and CEE- Consulting service(i.e. training, optimization services) offering, booking, delivery based on customer project cycle- Regular report about support requests & status and provide a root cause analysis report
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