Ioana Codreanu

Background

About Ioana Codreanu

Senior Sales Support Specialist with + 8 years experience within global telecom services, B2B and B2C markets, Spanish and English clients portfolio. End to end sales support process management from the new business line support services to the continuous sales support process improvement to the existing business lines; Proven results on coordinating the activation process for the new financial business line – Money Transfer and act as a single business contact point among Finance, Compliance and Retail departments. Manages the sales support process for global resellers accounts. Client's experience and satisfaction process acumen with positive client score and centricity. Sales Trainer for the new sales agents onboarded. Business communication and presentation skills.+ 50 sales agents onboarded and trained. Sales business reporting experience; Excel, Word, Jira service desk user advanced level. DELE Spanish native speaker certificate issued by Instituto Cervantes in 2010. Natural communicator, positive attitude and focused on job performance. Team partner and support. Global culture and diversity acumen.