Iolanda Ene

Background

About Iolanda Ene

As a highly skilled professional with over 12 years of experience in mobile telecommunications, I am dedicated to providing exceptional customer service and optimizing business operations. My career began at Cosmote Romania call center where I spent 2 years handling B2B, B2C, and Prepaid calls, gaining valuable experience in customer relations and problem-solving. After that, I transitioned into a role as a billing review analyst, where I was responsible for ensuring accurate billing and resolving discrepancies. I excelled in this position for 7 years, developing a strong attention to detail and analytical mindset. Most recently, I have been working as a workforce management (WFM) analyst, utilizing my expertise to manage staff schedules and optimize resource allocation. I returned to this position after a maternity leave and have been working diligently to streamline processes and improve efficiency. I am passionate about utilizing my skills to drive success and contribute to the growth of the company.