Ionut Hogas

Background

About Ionut Hogas

I have a diverse range of skills and experiences in ITIL operation-based environments. Specifically: • Served as a dedicated Account Manager for the Pandora for Business music service, and Worldspan Platinum clients, handling billing, customer complaints, new service requests, service renewals, cancellations, sales information, and service upgrades. • Worked as a customer-focused service desk representative in the Customer Support Centre field, providing excellent customer service. • Experienced in tender analysis, bid preparation, project estimation, customer relations, team management, and data confidentiality. • Held the role of a Project Officer in an SLA-based environment, effectively communicating and coordinating with team members to meet SLA deadlines for issue resolution. • Trained new team members, sharing knowledge and contributing to their professional development. • As a service dispatch coordinator, I efficiently managed technician assignments, prioritized client issues, coordinated service requests, handled communication and billing, fostering professional relationships. Overall, I am a motivated and hardworking professional seeking a position within an Operations team. I am ambitious and eager to contribute to a company's goals while also growing professionally within the organization.