Irene Ramirez

Background

About Irene Ramirez

I’m a detail-oriented and results-driven professional with experience in sales, customer service, and operational support. Currently working at Poolcorp (NPT), I’ve developed a strong understanding of client relationships, product knowledge, and process efficiency. I take pride in building genuine connections with customers and team members, and I thrive in environments where I can learn, grow, and contribute to organizational success.At NPT, I support clients with tailored recommendations on pool finishes and tile, handle quoting and order coordination, and communicate directly with vendors to ensure timely solutions. My work blends customer care with operational follow-through, always with a goal of long-term client satisfaction.In addition to my current role, I’m pursuing my MBA in Business Administration, where I’m expanding my knowledge in leadership, strategic planning, and organizational development. I’m especially interested in how businesses operate across functions, adapt to changing markets, and make data-informed decisions that drive growth.Whether I’m collaborating with my team or supporting clients, I bring empathy, reliability, and a mindset focused on continuous improvement.