Irene Restaino

Background

About Irene Restaino

My name is Irene I am an Aussie living in Miami Florida for the past year I come from 8 years of experience working for lumo energy as a Senior Account Manager for the Business and Residential accounts here at lumo energy I started as a junior consultant and managed to work my way up to a senior My average day would look like scheduling callbacks sending out team stats managing the mailboxs sending out correspondence to customers via email or post outbound or inbound calling handling customer complainants retaining customers cross selling up selling advertising the refer a friend program to every customer selling the company reward program and organising the RnR program for the team. At present I work for a company as a Rental manager here I manage bookings from Air BnB website organise the cleaning for the unit and supplies that are needed I'm looking for a position that can offer me more than two days a week and I would prefer to work for a company where I can use my skill set Achievements Highest number of net retains for the year 5 years in a row Highest number of net retains for the quarter Highest number of net retains for the month Customer satisfaction awards Quality assurance awards I resigned with honours after retaining 13 thousand customers every year for the company and was thanked by the CEO for increasing their CRM