Irina Schenerman
Sql Application Support at Analysis & Information Services, Inc
Based in Baltimore, United States
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Seniority
Staff
Department
Other
Location
Baltimore
Industry
Accounting
Company size
4
Contact information
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i•••••••@ais-web.com
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Background
About Irina Schenerman
I am an Experienced Help Desk Analyst and IT professional with a Master’s in Information Systems and over 8 years of experience supporting healthcare, government, and corporate clients. Skilled in managing technical support operations, troubleshooting complex issues, and streamlining processes to boost user satisfaction and efficiency. Proficient with tools like ServiceNow, SharePoint, Symphony, Jira, and SQL for tracking and resolving support requests. Adept at working in Agile and Waterfall environments, mentoring teams, and creating detailed technical documentation. Known for strong communication, problem-solving skills, and a commitment to delivering high-quality service. Passionate about leveraging technology to enhance user experience and organizational success.IrinaSchenerman@yahoo.com 410-262-3838CORE COMPETENCIESRequirements Gathering, Customer Support, Technical Documentation, Communication Skills, Stakeholder Engagement, Data Analytics, Active Listener, System Analysis & Design, Presentations, Functional Testing, Quality Assurance, Business Process Improvement, Technical Proficiency, Change Management, Project Coordination, Risk Assessments TECHNICAL SKILLSBalsamiq, BI Discoverer 10, Confluence, MS Office – Adv.CSS, Helix ALM, CSS/HTML/XML, Jira, Oracle 8i/9i/10g/11i, Oracle BI Publisher, Oracle Primavera, Remedy, RNT, ServiceNow, SYmphony, SharePoint, SQL Server Management Studio, Surround SCM, SVN, TOAD, UNIX, Visual SourceSafe, PowerBuilder (Appeon) 9.2/10.0/12.5/19/PFC
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