Iris Laffitte

Background

About Iris Laffitte

Passionate about optimizing processes and ensuring smooth operations, always with a customer-centered philosophy at the core. As a Student Success & Operations Manager, I lead efforts to improve the learning experience, streamline communication, and provide the support students need to succeed. I take a Voice of the Customer (VoC) approach, learning from feedback provided by both students and internal teams to continuously adapt and meet the evolving needs of our stakeholders. As part of my role in a small organization, I’m hands-on in various operational aspects, from managing communications between teams to organizing events. I strive to ensure all teams are aligned and working toward a unified mission, especially in terms of operational goals, to maintain a high standard of service and delivery. I also proudly serve as a Teaching Assistant for AALB's exceptional, top-notch, award-winning medical interpreter training program, where I aim to equip future interpreters with the skills and knowledge they need to thrive in high-stakes, complex environments. As a consecutive interpreter, I specialize in Child Protection Services, Mental Health, and Education, providing specialized and accurate communication in high-stress and sensitive contexts, where the stakes are critical and the need for clarity is paramount