Iris Mariano

Background

About Iris Mariano

Passionate organizer with a knack for optimizing systems and processes! Extensive international experience managing large-enterprise multi-level multi-user Information Systems, digital products & e-commerce services. ICT SDLC & OPERATIONS MANAGEMENT • Large ICT projects, application management life-cycle, software development, digital transformation, multi-user, multi-channel (Web & mobile applications), cloud migration, internationalization, cross-functional collaboration, innovative solution delivery • Service management operations: SLAs, time to resolve, CSAT, NPS AGILE PRODUCT MANAGEMENT • Certified Product Owner (PSPO) in Scrum framework; product backlog management, business analysis • Product Management: business model, business value, business requirements, stakeholders’ management • Cross-functional teams, multi-cultural / international execution INTERNATIONAL LEADERSHIP • Pan-European path: studied and worked in 6 major European countries (IT-UK-ES-FR-IE-BE) • International management: quadrilingual, worked in fast-paced multicultural high-tech environment (5y Google headquarters) • Team management: managed multicultural teams to success thanks to natural leadership and effective team building skills, workflow management, multicultural resources coordination, recruitment, mentoring SECTORS • ICT, search engines, classified ads, e-commerce, digital web & mobile applications, CRM, GDPR