Irivwegu Ejiro

Background

About Irivwegu Ejiro

As a seasoned customer service representative/Checkout Manager, I have: lead and trained high performing team to deliver excellent customer satisfaction. collaborative approach to resolve complex customer issues with cross functional team to improve overall experience. coaching and mentoring skills to improve team knowledge and performance provided clear communication and product information to enhance customer understanding I am knowledgeable in a range of tools and technologies including Microsoft 365, Asana, sales force, calendy and Zoho crm. My areas of focus- Customer Relationship Management -Data driven insights through Sales and customer feedback analysis and implementation -Team Leadership and Development -Conflict Resolution -Cash handling and assest protection -Time management and organisation I deliver exceptional customer service experience that drives business growth through customer retention.