Irving Robles

Background

About Irving Robles

Irving is currently an Associate Director for Home Central Operations within Strategic Planning & Operations. In his current role he supports the Retail sales channel across the Verizon Home Internet product. In this role he drives strategic projects and initiatives that enable the sales channel in order to drive growth & retention. Irving collaborates with various HQ partners and field leaders in order to have the necessary feedback & insights that influence the work needed. This includes system enhancements, process improvements and evolving the necessary tools & resources. Most recently Irving initiated and launched the “Check it, Show it, Know it, Grow it” and “Bundle & Save” one pager in order to drive growth. He also initiated and partnered with stakeholders to launch the "VHI Sticking the Sale" campaign designed to help reduce cancels & churn. Irving also created a VHI deep dive deck that helps teams understand various Home Internet insights at a region and local level so that they can turn insights into actions. During his time in the role he has also worked on evolving the "Own the Home" SME program and launching VHI days. Irving also initiated various system enhancements such as creating the VHI Banners in OMNI, combining the 5G Home and LTE Home sales flow and evolving the Verizon Home Internet Smartlinks. Prior to this role Irving was the General Manager for the Mag Mile location. He was part of the Illinois-Indiana Territory within the Great Lakes Region. Irving was part of a core team that went trough the Consumer Experience Model trainings to give insights, feedback and make adjustments where necessary prior to the trainings launching across the consumer organization. During his time redeployed Irving shared constant insights on learnings, challenges and ideas to help streamline processes in retail to reduce unnecessary calls into CARE and allow our solutions specialist to better serve our customers. During his time at Mag Mile Irving was an integral part of launching 5G mobile, 5G home and a 5G pop up store remodel out of the location. He gave insightful feedback to leadership and HQ at different points to help drive 5G initiatives across the company along with changes to a 5G pop up remodel. Irving did this while driving YOY improvements and some of the best results in years.