Isabel Costa
M365 Global Technical Lead for Exo and Outlook at Microsoft
Based in Lisboa, Portugal
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Seniority
Other
Department
Other
Location
Lisboa
Industry
Software Development
Company size
227K
Contact information
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i•••••••@microsoft.com
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Background
About Isabel Costa
As a M365 Global Technical Lead at Microsoft, I leverage over seven years of specialized expertise in Exchange Online and Outlook to enhance service delivery and operational efficiency. By driving process improvements and fostering technical collaboration, we address complex escalations and streamline engineering workflows using proven methodologies such as Kepner-Tregoe. Our team's mission centers on delivering exceptional customer satisfaction through proactive case management and technical mentorship. By connecting global communities and elevating frontline readiness, we continuously strengthen service quality and support excellence, ensuring measurable business outcomes.
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