Isabel Gregory

Background

About Isabel Gregory

Highly accomplished and results-driven Customer Success professional with over 7 years of experience, including 5 years in the tech sector. Thrived during a period of intense hyper-growth, ensuring a sustainable path to profitability. As a key early hire for a Series B and C startup (SevenRooms), Pivitol in scaling the company from $14 million to over $100 million in five years. Thriving in a high-paced startup environment. My approach goes beyond standard account management; A key contributor in establishing and scaling new market operations, while also helping to bridge cultural differences between the local market and a North American-based business. I'm a hands-on strategist who has built a reputation for not just retaining clients, but for making them a core part of the product innovation process. Operating with high autonomy to scale operations and act as the primary bridge between clients and management. allowing me to turn client feedback into actionable product features and forge strategic partnerships that generated new business. I am passionate about empowering teams and clients through collaboration and education. My expertise lies in cultivating relationships, resolving complex issues, and creating "out-of-the-box" solutions that drive a measurable impact on both client success and the company's bottom line. I have a proven track record of reducing churn and increasing client satisfaction through proactive engagement and tailored support, consistently taking the initiative to ensure both client success and key team objectives are met by including cross-functional collaboration and rapid adaptation to evolving business needs.