Isabel Silvaggi

Background

About Isabel Silvaggi

Customer-focused iGaming professional with solid experience in the online betting and gaming industry, currently working as a European Customer Account Advisor at Bet365. I bring deep knowledge of gaming products and user behavior, developed through years of hands-on experience supporting thousands of players across Europe. My daily mission is to understand what players want, how they interact with platforms, and what drives loyalty—turning insights into actionable service and support strategies. Having worked in fast-paced, multilingual environments in both London and Malta, I’ve developed strong communication, conflict-resolution, and coaching skills. I’ve also actively contributed to training new team members and optimizing internal workflows to improve team efficiency and customer satisfaction. I'm particularly passionate about the intersection of product, player psychology, and customer service—and how a true understanding of user behavior can shape the future of iGaming.